Document last updated: 13/01/2021
Our contact details
Name: The XZ Group LTD t/a Srvwire
Address: The Studios, Mansell Road, Wellington, Telford, TF11QQ
Phone Number: 0333 358 0 358
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Company information (For example Company Names and address)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Providing Good / Services
We also receive personal information indirectly, from the following sources in the following scenarios:
- Live support sessions
We use the information that you have given us in order to be able to provide you goods and services.
We may share this information with Suppliers.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We have a contractual obligation in order to provide some services or products to you.
How we store your personal information
Your information is securely stored on our internal servers and a paper copy is kept in a secure location at the address above.
We keep all data for 6 Years. We will then dispose your information by a licenced destruction company for paperwork and digital versions would be deleted from our servers.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com or DPO, The XZ Group LTD, The Studios, Mansell Road, Wellington, Telford, TF11QQ if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk