Srvwire Privacy Policy

Document last updated: 13/01/2021

Our contact details

Name:  The XZ Group LTD t/a Srvwire

Address: The Studios, Mansell Road, Wellington, Telford, TF11QQ

Phone Number: 0333 358 0 358

E-mail:[email protected]

 

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Company information (For example Company Names and address)

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Providing Good / Services

 

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Live support sessions

We use the information that you have given us in order to be able to provide you goods and services.

We may share this information with Suppliers.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation in order to provide some services or products to you.

How we store your personal information

Your information is securely stored on our internal servers and a paper copy is kept in a secure location at the address above.

We keep all data for 6 Years. We will then dispose your information by a licenced destruction company for paperwork and digital versions would be deleted from our servers.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] or DPO, The XZ Group LTD, The Studios, Mansell Road, Wellington, Telford, TF11QQ if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk