Privacy Policy

Last Updated: 20/03/2025

1. Introduction

Welcome to Srvwire. We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Who We Are

Srvwire provides telecommunications and managed services to businesses and individuals. Our registered address is The Studios, Mansell Road, Wellington, Telford, TF11QQ. If you have any questions about this Privacy Policy, you can contact us at [email protected].

3. What Personal Data We Collect

  • Identity Data: Name, job title, company name
  • Contact Data: Email address, phone number, mailing address
  • Billing Information: Payment details, transaction records
  • Technical Data: IP address, login credentials, browser type, and usage logs
  • Communications: Emails, chat logs, or support inquiries

4. How We Collect Personal Data

  • Direct interactions (e.g., filling out a form, contacting support)
  • Automated technologies (e.g., cookies, server logs)
  • Third-party sources (e.g., business partners, public records)

5. How We Use Personal Data

  • Providing telecom and managed services
  • Processing transactions and managing billing
  • Communicating with customers and offering support
  • Improving our services through analytics and feedback
  • Complying with legal and regulatory obligations

6. Legal Basis for Processing

Under GDPR, we process personal data under the following legal bases:

  • Contractual necessity: When processing is required to fulfil a contract
  • Legitimate interests: When processing is necessary for business operations
  • Legal obligation: When required by law
  • Consent: When you have given explicit permission

7. Data Sharing and Transfers

We may share your data with:

  • Third-party service providers (e.g., payment processors, IT support)
  • Regulatory authorities if required by law
  • Business partners, where necessary, for service provision

If we transfer data outside the EEA (European Economic Area), we ensure appropriate safeguards such as standard contractual clauses.

8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Upon expiration of the retention period, data is securely deleted or anonymized.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of your data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (right to be forgotten)
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data to another provider
  • Objection: Object to data processing based on legitimate interests
  • Withdraw consent: If processing is based on consent

To exercise your rights, contact us at [email protected].

10. Security Measures

We implement strict security measures, including encryption, access controls, and secure data storage, to protect your information from unauthorized access, alteration, or loss.

11. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect analytical data. You can manage your cookie preferences through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where required, we will notify you.

13. Contact Us

For questions or concerns regarding this Privacy Policy, contact us at:

Srvwire
The Studios, Mansell Road, Wellington, Telford, TF11QQ
Email: [email protected]
Phone: 0333 358 0 358